It depends, are you sending the calls to a group of phones first and then hear the message if phones are all busy or do you want them to hear the message immediately after pressing 3? If right after pressing 3 then you might as well make a simple menu ( virtual extension forwarded to hunt group such as 451 or another hunt group with the vm extensions in it) with a recorded greeting which in essence fakes a ucd call.

If you are actually using UCD you need to follow the manual, its a bit too complicated to post all the steps here. I can get you started. You send the calls when pressing 3 to a ucd group like 550 which has group extension(s) assigned to it. You set a Ring Timer which determines how long before the first RAN plays. The UCD group is assigned a RAN table, the table has the RAN hunt number in it. You can add an overflow station between the first group and the RAN if you want, but it is not necessary.

Also a Ran announcement can also allow key strokes (menu) or not, this allows people to choose to stay in cue or leave a message, or other options.

Last edited by Derrick; 07/22/17 09:07 AM.
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