We get a lot of abandoned calls on our CCS reports. My question is this:
You have a CRA that callers will hear before they ever get to an operator. In that recording you have information that may answer the caller's question before they speak to the operator, so they hang up before the CRA trasfers them to the opeartor to pick up the call.
Does the system count that as an abandoned call since no 'person' ever picked up the call and the caller hung up on the system?