Long story kind of short:
A very important person has repeatedly had his send-calls turned on magically on it's own. One person decided to remove that button from his profile altogether.
Yesterday, his phone was just ringing and ringing, never dumping to voicemail. I added the correct coverage path, since that was missing, and it would go straight to voicemail.
I re-added send-calls to his profile, went to his phone, and the send calls light was lit again. Once I disabled it at the phone, all is well.
How would send-calls get enabled on the phone if the button was deactivated?
Any help would be GREATLY appreciated.
Thanks!
