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I have a Mitel SX-50 and we have setup the RS-232 port to send out messages to our PC. Recently, this port stopped sending the string that we use to do call accounting. Anybody know if somehow this got disabled or if the port is dead? It has worked since 1999 and I have also opened an Hypertimal window to capture the string, but I have a feeling that the SX-50 is simply not sending anything out on that port. Any suggestions for troubleshooting this would be great.
Thanks (My first Post)
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You need to contact a knowledgeable Tech To Check the cabling , Check Programming ,Try a blind send ,Check Battery on software,Before powering the system down to reset. Try a data Dump.There is a command to pause printing that someone could have inadvertanly programmed ,in any event you should have a Tech check your battery any way ,Eight years is pushing it's capabilities,You won't be sorry your next power outage ,If you don't you will be sorry ,and have to spend a lot more money
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Is this the round flat battery located on the right-side of the unit? It looks like a NiCd battery. Any suggestion as to whom to contact in the Baltimore-Washington area?
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Joined: May 2005
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That's it. Radio Shack has them.
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Joined: Apr 2007
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word of caution, if you are replacing the battery note the polarity.
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Joined: Apr 2007
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command to resume printer *75# command to dump data *97 then 7772 (default) normally done from console
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What will the dump data do? Is the RS-232 port a true serial port? We use only 2 lines to receive the data (Tx and Gnd), I'm guessing. This is connected into COM1 of my PC. Also, in replacing the Battery, will I lose all my configuration data and will the switch need to be reconfigured?
Does the *75# command enable the serial port?
I guess I can put an Oscope and see if any data is getting transmitted out of the PBX switch.
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Joined: Apr 2007
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Data dump will eliminate any smdr programing, answer supervision if using it. It is a basic dump only that you can use your pc to see and when it starts and looks good quit out of it. *75# is resume printer in case it was suspended by mistake If you replace the battery with the power on you will be ok, remember polarity. Also what is position of switch 4 on the Control Card, must be open
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