atcomsystems.ca/forum Forums TDM Business Telephone Systems Mitel Telephones & Systems ICP Call Acctg has outbound caller ID # only

Hi, Folks.

Got a weird one for you. SX 200 ICP, newly installed + 6 months, and a new PRI, +1 month. Before the PRI,
Caller ID outbound always showed the 1MB telephone number.

One of the reasons for conversion to PRI was to have extension-specific outbound Caller ID (Shows DID of extension instead of the phone number for the line). Extensions without DIDs show the MPN.

So far, so good.

Before the PRI, call accounting worked perfectly: Tel with Serial Printer, output to PMS.

After the PRI went in, I started getting complaints that the Call Accounting was showing guest calls to the MPN. Was the guest being charged for internal calls? I checked it out and traced it to the Modified Digit Table. There's a *6 (insert extension #) that has to be there to make the outbound caller ID work, but it inserts the MPN when the guest makes a call, so the TEL thinks that the guest called the MPN.

All calls outbound are being charged as a local call to the MPN.

If I remove *6 from the modified digit table, Call Accounting works, but outbound caller ID shows the MPN for all extensions, which won't fly. With the *6, caller ID out works, but Call Accounting is hosed.

Any ideas or thoughts? Suggestions?

try *4 after the *6 turns smdr back on for
the dialed digits

Actually, whatever you don't want sent to SMDR needs to be 'bracketed' by *4's. (i.e. *4 *6 *4)

Can't you set up a different COR for guest rooms with a different digit modification string? A little hassle, but probably the 'correct' way to do it.

LH,

Yes you can but not sure if necessarily the "correct" way since *4*6*4 will block the outgoing CPN from going to the call accounting unit but will send to the Telco correctly.

*4 Turns on & off SMDR which is why F5F said to bracket the *6. So *4 turn off SMDR, *6 send CPN, *4 turn on SMDR and send dialed string to call accounting unit.

Just be glad you don't have the customer convert to a telco that will only accept 10 digits from on that required 1+ for toll free and LD. Without an upgrade from Tel (which the customer didn't want to pay for) I had to set up a dialing string for all local prefixes in their LATA and then in Mod Dig, absorb the 9 1 + AC, insert *4 AC *4 so that only 7 digits went to the call accounting which it assumes to be a local call. (We are 10 digit dialing in NE Ohio) Only 231 entries.

Turns out 55' and JM have it right. Changed *6 to *4*6*4 and it works as designed.