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Joined: Feb 2010
Posts: 339
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OP
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Joined: Feb 2010
Posts: 339 |
I have options 71 & 72 set to 2 in Form 4
Form 18 is programmed
Nothing Programmed in Form 19
MOH works internally
When connected through PRI any call put on hold gets a loud high pitched whine.
Have replaced the following:
MCC
BCC II
IAD2400
Not sure where to go from here. Customer has their customers hanging up when placed on hold because they think they are getting transferred to a fax or because it's just that damn annoying.
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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Joined: Apr 2007
Posts: 339
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Joined: Apr 2007
Posts: 339 |
may not be applicable but here this is from a Mitel product bulletin:
Options 71 and 72 must correspond to the type of FIM or CIM card installed. A triple FIM card can be identified by the part number [see below] or the factory mounted fiber connections on the front of the card. A triple FIM has 4 fiber connections on the front edge and a connection socket on the rear for the third bay. Even if the extra module is not installed, this is still a triple FIM. For the triple FIM card, Option 71 or 72 must be set to 3 to correctly assign the links.
Control triple CIM cards have a dip switch [switch 4] that must match the programming in Option 71 or 72.
PRI cards installed in the control cabinet, emulating either bay 2 or 4, must have Option 71 or option 72 set for 2.
The Triple FIM part numbers are as follows:
9109-613-001-NA
9109-613-002-NA
9109-613-003-NA
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Joined: Sep 2008
Posts: 392
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Joined: Sep 2008
Posts: 392 |
How is the PRI programmed, bay, slot etc.? Is it in the Main Control cabinet?
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Joined: Feb 2010
Posts: 339
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OP
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Joined: Feb 2010
Posts: 339 |
Main control cabinet slot 11 just one circuit so bay 4 slot 6 ccts 1-23
Jon
"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"
Mark Twain
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