|
|
Joined: Feb 2003
Posts: 177
Member
|
OP
Member
Joined: Feb 2003
Posts: 177 |
I have a flash 2 (1.7 or 1.9 - can't remember) connected to an 8X24 DR5. The customer called me today and said that they are not receiving messages when they are left in mailboxes right away. Sometimes they won't receive a message until the next day after the caller left them one. Is this the infamous flash software issue?
Any ideas would be appreciated.
Chris
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
They don't have the message or "message for you" is not displayed? Often a reboot will correct the latter, but beware reboots sometimes cause Flash to default.
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
|
Joined: Feb 2003
Posts: 177
Member
|
|
OP
Member
Joined: Feb 2003
Posts: 177 |
Their sets say "Message for You" but the message doesn't appear until later. Will a reboot still work?
Thanks
|
|
|
|
|
Joined: Aug 2004
Posts: 251
Member
|
|
Member
Joined: Aug 2004
Posts: 251 |
Are you sure they're not doing this with "Feature 1" ?
|
|
|
|
|
Joined: Feb 2003
Posts: 177
Member
|
|
OP
Member
Joined: Feb 2003
Posts: 177 |
Yes, if a caller left a message on a Tuesday afternoon at 1:00, the user would check their mailbox before they left at 5:00 and there would be no messages. When they came in on Wednesday and checked their vm, the message would be there.
????
|
|
|
|
|
Joined: Jul 2005
Posts: 1,184
Member
|
|
Member
Joined: Jul 2005
Posts: 1,184 |
Yet it would give the "message for you" indication right away? Weird!
|
|
|
|
|
Joined: Mar 2001
Posts: 3,869
Member
|
|
Member
Joined: Mar 2001
Posts: 3,869 |
Does it do this to all mailboxes or just a couple?
Does it do this only on an outside call or when you leave a message internally?
If this only happens to a couple of mailboxes, then I would delete and recreate, if it happens to a lot of people you have a choice of upgrading software or spending an hour to default it and redo it.
Defaulting it can be inconvenient but cheaper. If they have a dozen users it is one thing, if they have it maxed out with 40+ users, upgrade.
THE Bracha, old blond specialist in Rube Goldberg solutions.
|
|
|
|
|
Joined: Oct 2005
Posts: 4,685 Likes: 4
Member
|
|
Member
Joined: Oct 2005
Posts: 4,685 Likes: 4 |
Unlike the old star talk that had a seperate clock, the flash, although it has its own clock, gets its time from the 824. Sounds like the clock in the 824 and the clock in the Flash are out of sync and the Flash is setting future delivery until the times match up.
Reboot the 824 and Flash. Hope the super caps are good!!
Marv CCNA, CTUB
TeleMarv Services (Retired)
Providing telecommunication solutions in Ottawa Canada since 1990
|
|
|
|
|
Joined: Feb 2003
Posts: 177
Member
|
|
OP
Member
Joined: Feb 2003
Posts: 177 |
Thanks for the input. I'll try it next week
Chris
|
|
|
|
|
Joined: Aug 2002
Posts: 341
Member
|
|
Member
Joined: Aug 2002
Posts: 341 |
Originally posted by telemarv:
They don't have the message or "message for you" is not displayed? Often a reboot will correct the latter, but beware reboots sometimes cause Flash to default. your right about that. the r1.7 had a ton of bugs in them. mainly with defaulting the flash
|
|
|
|
Forums84
Topics94,309
Posts638,906
Members49,772
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
