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I believe im using Mics 5.0, and when a user dials zero it dials extension 329, i want to know how to change it to extension 326, how do i do this ?
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Former Moderator-Nortel
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Former Moderator-Nortel
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Go into the Feature 982 - enter the password and you will get:
Atdt avail - set to Yes
Business open - set to Yes
Answer Lines - set to the correct setting.
Atdt: change to 326
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Jul 2005
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I believe he is talking internally with no voicemail attached?
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Joined: Dec 2003
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Former Moderator-Nortel
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Former Moderator-Nortel
Joined: Dec 2003
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Yeah - that is the way I took his post.
Oh No - I just tested the F982 and it did not do that. Sorry -
OK - I just tested again.
It is under:
System Programming
Direct Dial
Internal
Ext #
Learned something myself just now.
Always assumed that F982 was the spot and never tested til now. Assume - You know what that means.
If CON is the opposite of PRO
Then what is the opposite of Progress?
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Joined: Jan 2005
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Thanks, I will try that thursday.
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Joined: Jan 2005
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twisted, ya i was talking internally with no vm 
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Joined: Apr 2002
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Three areas you can set the attendant at:
1. Feature 9 8 3 ->aa->attendent:
2. Feature 9 8 2 Attendant
3. System programming->direct dial->internal
These all control slightly different ways that people get to your attendant. The first is for people in the auto attendant, the second is for someone who is in voicemail, and the third is for a regular phone dialing 0.
Hope this is helpful!
If all else fails, use a BFH.
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Joined: Jan 2005
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I was looking at #3 ! I don't want to mess to much with things  we don't have AA Enabled, nor does the company I work for require it at this time. Simple solution to dial a commonly phoned extension in our business.
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In #3 go to Access Code, Show,Direct dial. make sure the code is 0.
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Got it figured *l* was really simple, all i had to do was change the extension  Thanks guys! Can i program other direct dial extensions? using a single digit?
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