atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Speakerphone quality

I have a customer with a CICS and 7310's. They have continuous problems with their speakerphones.
Their customers cannot hear them. When I go onsite, I can't duplicate the problem. Any suggestions? Thanks.

Are they wearing hearing aids?

You could leave them a small portable digital tape recorder with the corded mic taped to the speakerphone.

You answer a couple calls while you are there and go call their phone from another room and have them answer a couple calls. IF, IF you play it back and it is at the same sound level then you can leave it for a day or two and in the meantime they can press the record button when they get a "bad" call. Maybe its real and maybe its just hoooey.

Remember, the most important thing is the room environment. I would put a customer on a speakerphone call and lift the phone and put a 8x14 yellow legal pad under it and the sound quality went way up. There is a voice "bouncing" in off the desk going to the mic and there is a voice "going" in to the mic.

A $15 speakerphone under a pad could sound better to the person on the other end than a 7310 sitting on the desk. Don't believe me, just try it.

The height of the ceiling, glass walls, all this stuff make a difference in the sound. When I first got in this business, I had a guy who wanted to buy a Merlin 34 button speakerphone and I told him no. It would sound terrible. He had glass covering two thirds of three walls, a concrete floor and a high ceiling.

He paid me in advance. I put his new phone in. He called his wife. "Honey, how do I sound?" It was so sweet to hear her say. "Like you are in a fish tank." Environment, Environment, Environment.

LarryB: When you tested it, did you call one of their customers??

If you call someone that is in a noisy environment, the noise in the other person's room could keep your mic off and that person would not hear what you said.

When on speakerphone, it is a fast switching phone, so usually you do not notice any problem. BUT it is still only one way conversation at a time. Whoever is the loudest, gets their voice heard.

When you call someone in a normal room, it works ok - like when you tested it. It is just the noise in the background.