BCM 6.0|Sundance Business VOIP Telephone Help

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BCM 6.0 #150194 01/25/12 11:36 AM
Joined: Dec 2003 Posts: 86 Nfalls,Canada JTELL OP Member
OP JTELL Member Joined: Dec 2003 Posts: 86 Nfalls,Canada	Have BCM 50 with 6.0 software, When dialling in, get auto attendant, press ** to receive messages away from office at home or cell, get dead air only no prompts. Yet if we try it from site get prompts. Any ideas out there. Thanks

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Re: BCM 6.0 #150195 01/25/12 11:49 AM
Joined: Mar 2001 Posts: 3,869 Los Angeles, CA Old blond hippity hopping Bunnie Member
Old blond hippity hopping Bunnie Member Joined: Mar 2001 Posts: 3,869 Los Angeles, CA	Is carrier reserving * for their own use? I would ask them to call in with their tech on the CO side at the NOC and see what is happening. THE Bracha, old blond specialist in Rube Goldberg solutions.

Re: BCM 6.0 #150196 01/26/12 12:21 AM
Joined: Feb 2007 Posts: 2,473 new york, new jersey vad60 Member
vad60 Member Joined: Feb 2007 Posts: 2,473 new york, new jersey

Re: BCM 6.0 #150197 01/26/12 07:33 AM
Joined: Feb 2005 Posts: 1,615 Toronto, Canada Curlycord Member
Curlycord Member Joined: Feb 2005 Posts: 1,615 Toronto, Canada	What happens when you get somebody's mailbox....can you press 1 star to get out of that mailbox? =---()))))))))---= www.curlycord.com Toronto, Canada

Re: BCM 6.0 #150198 01/28/12 02:22 AM
Joined: Dec 2003 Posts: 86 Nfalls,Canada JTELL OP Member
OP JTELL Member Joined: Dec 2003 Posts: 86 Nfalls,Canada	Yes * returns you and works fine, also # sign to spell name does not work in auto attendant. Tried reboot, did not fix this issue

Re: BCM 6.0 #150199 01/28/12 04:38 AM
Joined: Jun 2006 Posts: 8,732 Likes: 2 Cookshire-Eaton MooreTel Moderator-Nortel, Computers, General
MooreTel Moderator-Nortel, Computers, General Joined: Jun 2006 Posts: 8,732 Likes: 2 Cookshire-Eaton	For the # to work for the directory, it has to be turned on. Scientists say that the universe is made up of Protons, Neutron & Electrons. They forgot "Morons". Dave. (CTUB) Canadian Techs Use Bix!

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