atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems Voice Mail Startalk vs NAM 4.1.05

I have a customer that recently had a startalk Vmail system that failed. They happened to have a used MICS 6.0 cabinet and a NAM 4.1.05 Vmail system that they had in storage. I replaced the old system with the newer system.

The customer called and said that they are not able to leave very short messages. example would be ( Bob call Mark ) they keep getting message is to short and they have to extend the message to atleast 5 or 6 seconds. They said that they never had to do this in the past with the older startalk. They also say that if a caller calls from the outside world and leaves the same short message it does not show up in the mailbox. I tested and it really does not appear in the mailbox and they do not get the message that it is to short since they have hung up the call.

I have looked in the manual and I can not see anything that I can do to correct this issue. I also tried it today at another customer that has a Call Pilot and I got the same message to short error on that system.

Any body ahve any ideas.

Thanks in advance,
Mark

Bring a 6.1 or up to site and test.....6.0 is flaky!

Curly, You think the MISC software would effect the Voice mail? I was thinking it was a Vm,ail issue.

Version mismatch's can have an impact somehow or another.
When a version is known to be a glitch then I consider that a possible mismatch.

However I am not certain that is the issue, it was a suggestion off the top of my head knowing the above and doing so will answer the question if KSU or Mail side, then you can proceed to troubleshoot that one.

Got it thanks.