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Joined: Aug 2005
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I setup a tvs50 today (well tried) some things
1. can you ring a call group of extensions looks like I can only call a single extension or operator.
2. Can I setup an info only mailbox? I setup a custom service prompt but then it goes to operator if no action is done.
(want caller to be able to go back to main menu)
3. Can I get rid of "welcome to the Voice processing system" when it answeres?
The Advance Noobie!
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Joined: Jan 2007
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is this on the 624, then the problem is the system, you dont have ring groups so only one extension at a time.
in custom service set no dtmf to go to custom service number that is main menu
if you set company greeting it will get rid of welcome to the vm
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Jul 2008
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TVS 50's do not have company greetings they
omitted them for more recording space
I normally have the customer record over that that user 1 prompt as " you have reach xxxx" along with good morning ,afternoon >>>>
then it knits in nicely with a custom dialing menu and I also have them record over "please
wait a moment" to "your call is being transfered"
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Joined: Aug 2005
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so if I create a ring group on the 624, Then will that ring group be available on the custom service menu in the tvs50.
The Advance Noobie!
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There are no ring groups on the 624.
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Joined: Aug 2005
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It has ring group in the install guide for the 624
Ring Group
Description: All extensions in a ring group ring simultaneously if the ring group is assigned as the destination of AA (DISA built-in auto attendant)number. A ring group is a specific extension group.
Programming References
Section 4, System Programming
[501] DISA Built-in Auto Attendant
[600] Extension Group Assignment
Feature Reference Section 3, Features
Direct Inward System Access (DISA)
Operation References Not applicable.
The Advance Noobie!
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Joined: Jul 2008
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yes but the 624's version of ext hunting
is circular(a to b ,b to c ... in nature so it will not ring a group of ext's at one time
like you require
The 848 will do irna and icd groups.
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Joined: Nov 2007
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To get rid of "Welcome to Vp system" and Good Morning etc. I Simply turn off the prompts 248,249,250 and 819.
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that works too be it incur's moments of silence
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Joined: Nov 2007
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For ring group, I set the spare extension and Vm ring to it. All other phones have a key programmed for Call Pickup for that extension.
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