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Joined: Nov 2004
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Hi, I am hoping for help in laymans terms. Nobody seems to offer support for this Telrad 8/18 system, and my problem shouldnt be that big a deal anyway.
My experience is with Prostar 6/16 and Panasonic, This Telrad was here before me, and I know very little about it.
I appologize if I give too much detail.
I am moving a phone from one place to another. I had 5 working phones hooked up. I removed one phone and moved it to a new location. When I plugged it in, I got the light scrolling along the 4 horizontal buttons.
I Determined the jack was wrong because no phones worked on it, and the phone I was pluging in worked on other jacks. I rewired the jack. NOW, the phone I am moving does not work in ANY jack (just get the scrolling lights, including if I plug it in it's original location), and if I take a different phone and plug it in to the new jack, it works. I should say that all the phones are the 16 button set with no display.
So I know all my jacks work. I also know the phone was working before. I have an extra phone that I don't know if it works or not, but does the same as the phone I am moving.
I assume there is a simple solution, but nothing I have tried works so far. I am afraid to do much more because I can't afford to go down another phone.
Any help?
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Joined: Aug 2002
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You need to ID the phone. Each port on the system (ELD card) can have upto 2 ext's programmed on them. ie 200/201 So the scrolling lite ask you what ext do you the phone to be. 200# or 201#. Also each port has to be programmed for the type phone you are using on it. The non disply phone can be a speaker phone set or an 16 button set (check the label on the underside of the phone) this can also cause you a issue. ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits [This message has been edited by SSPhone (edited November 22, 2004).]
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Joined: Nov 2004
Posts: 5
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So, how do I tell the phone that?
It is a speaker phone BTW. All the phones are the same.
The label just says 16 button set, the part # is 79-420-0000/B
[This message has been edited by pizzaerick (edited November 22, 2004).]
[This message has been edited by pizzaerick (edited November 22, 2004).]
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
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Posts: 7,350 |
Go to the break out and see what port (DN) it is connected to and enter the DN number and #
Russ runs a local service and private tech center. [/url]
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Joined: Nov 2004
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O.K. now something is happening...
The jack in question is connected by jumpers to ext 203 at the block. Nothing seemed to work, so I plugged in the phone, typed 203# and now the mute button is flashing.
Something happened, but still no phone.
Same result, 2 different phones.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
Posts: 7,350 |
Russ runs a local service and private tech center. [/url]
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Joined: Nov 2004
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nope.
I'm feeling really stupid now.
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Joined: Aug 2002
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Administrator
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Do you have the admin software to check the programming? ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits
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Joined: Nov 2004
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I have nothing. No software, no manuals. Just phones and a box.
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Joined: Aug 2002
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Administrator
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Maybe a programmer kit and some tech support by phone is in order. ------------------ ssimpson@oneringtelecom.com Need a Telrad Programmer Kit? Telrad Programmer Kits
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