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#176294 11/23/11 07:16 AM
Anonymous
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Hi all, I have a customer who has an IPEX with an EMAGEN. All is working fine except there in no audio to the voice mail. Client has rebooted the IPEX, has cycled power on the system and has also reseated the IPEX, nothing has corrected the situation.
You can surf to the emagen and see all the menus and everything else on the system works great.
Any thoughts?

Thanks!
Lisa

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Have any program changes been made to the serial applications?


TG
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no nothing, no changes at all

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If you are sure that the config is correct and the system has proper licensing. Then get a backup. Got any spares? What version IPEX, what version emagen?


TG
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IPEX info:S128 IPEX Release 3
Software Level 7.20 EDA 3.11

EmaGEN version: 10.4.5

Getting backup off right now.

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Usually no Audio means No License. Telnet into the system and check the A-1 info. make sure the license key Matches.

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You can check the license from the GUI also. Utilities tab License Info


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