atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems All calls and a horn

Just found out we lost all of our "All Calls" when we had a new card put in the system this year. Buildings use to type things like Intercom#3103 to all call high school, Intercom#30 for everyone, Intercom#3101 for elem, etc. Is that hard to set up? I have not looked back at eManager yet, but thought I would ask before I get in and look around in case someone has a quick answer for me.

Also, the cafeteria has a horn that is wired up so that when the telephone rings, it then rings through it to make it loud. That does not work either since the new card was put in. The wires coming into the phone are on red/green I believe and two wires go off the other two connectors(black/yellow?) to the horn (talking about the small box on the wall that the phone is plugged into). Do I actually have to tell the phone to send a ring to that horn? I just figured the horn was bad and had nothing to do with the phone system, but when I got to touching wires, it was making noise, so I got to thinking that maybe the phone system had to tell it to ring out from the phone or something.

Thanks for any info.
Scott

What new card did you put in the system?

The first part you are describing is just paging group assignments. Very easy to do and very straight forward, when you look at the Network eManager menu.

That other horn you're talking about should ring automatically when it's connected.

Have you called your vendor to ask them what they disabled or removed? They will be able to solve this MUCh faster than you can, by sending the same tech on site, who disable it in the first place.

They did not disable anything. We lost our whole system and it had to be re-done from scratch when they put a new card in. The system is a CIX670:B--U.

I really thought the horn should just ring also. When I pulled the block off the wall, just to see how it was wired, it threw me that the incoming was on one set of connectors (green/red) and the outgoing to the horn was on the other (yellow/black). I just figured it would all be wired together and when it rang, it would cause the horn to ring also. That is why I had touched the wired together, just to see if that would do it if they were all connected, but that did not work.

I'll check the paging group assingments then and see if I can get the all calls setup. I did not figure that was too hard, but had not looked yet with everything else going on.

Thanks.
Scott

There are lots of cards in the system. Did they replace the processor? Is that why they had to re-do it from scratch? Replacing any other card in the system other then the processor should not remove any programming.

An external paging device is setup in paging devices. Adding it to the all page group will enable the #30 code for external paging, but there are so many possible ways your system could be setup, this may not work.

From what I can tell, it sounds like one of the phones may have an external ringer card attached to it, if the horn is directly attached to the phone. There is not any programing for this to work. If you call that extension, the loud horn should ring also. If that extension is added in the all page group then that speaker should also page.

But it could be that the cable running to the phone is split, so that one pair is powering the phone, and the other is powering the speaker from a device in the phone room. There is no way to share the phone connection with the horn, unless a device was added into the bottom of the phone and the speaker was attached directy to the phone, as I descibed. As I re-read your statement, I think that the speaker connection is just sharing the same cable as the phone, and not directly controlled by that phone.

You say that the horn rang when that extension was called? I am wondering if the installer used a PI-DK instead of a BIOU card.

My opinion as an installer, call up the company that reprogrammed your system from scratch and tell them that altho they did a good job, they missed something and ask if they can fix this for you, And make sure the installer makes a backup to an SD card so they don't have to reprogram the system from scratch again.

Thanks for the info and yes it was a new processor. I have already done a backup this time, so we won't have to set everything up again. I had no idea we could even do that before.

Yes, it rang. Not sure what those cards are. Would the card be on the phone? If so then that may be a problem because I actually decided to get everything organized and that phone got moved somewhere else when I did that and I left a different phone there. I did not see anything big attached to it though. I'll see if I can find where I moved it too and hook it back up to see if that was the problem.

I don't think the company that takes care of things now was the company that actually put that in the first time.

Thanks a lot.
Scott

Well, took this phone apart and got to looking. The typical phones have all four wires (red/green/yellow/black), looped around and plugged into the front of the board.

I found the old phone that was in the cafeteria and it has the black and the yellow soldered into the back. There is a number 8 on the left side of the soldered in wires and P301 on the right. Must be the external speaker because underneath it has SP.

Solder joints are so close together though, I am not sure if I can do it or not. My hands are too shaky.

They may just get to keep their 20 button phone there and throw all my standardization out the door. lol

Thanks again for the info.

Scott

On the Page Groups, what all has to be set up? I went into the Page Group Table view and added a few extensions to group 1, just so I could test.

Now how do I tell a phone to dial that group?

Thanks.
Scott

To page a group:
Intercom+#31XX where XX is group number.

#31+ group number (01=group01, 02=group02, etc.)