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Joined: Jun 2005
Posts: 2,711 Likes: 7
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Joined: Jun 2005
Posts: 2,711 Likes: 7 |
I named the POTS trunks. Calls through auto attendant say "Line 1 TRansfered from Voicemail"
Customer would like the trunk name displayed instead of "Line 1". Once the call is answered it shows trunk name.
SW version is 3.10 MK043
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Joined: Jan 2010
Posts: 937 Likes: 2
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jan 2010
Posts: 937 Likes: 2 |
Check the P103 FB43 is enabled.
Regards
Carl
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Joined: Jun 2005
Posts: 2,711 Likes: 7
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Joined: Jun 2005
Posts: 2,711 Likes: 7 |
Tried that. Called Toshibe. They said try FB43, if not then it probabaly is not possible.
Talked to customer. Told them to look at display right when they answer. I think he was ok with it.
Thanks
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Joined: Oct 2006
Posts: 44
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Joined: Oct 2006
Posts: 44 |
It seems the same issue as with Caller ID. Unless the mail box does a blind transfer, nothing shows on display until the call is answered. So try adding the H on the end of the extension line of the mailbox.
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
Did you find an answer to this yet? If not... for some reason I thought pressing one of the soft keys while the phone was ringing brought up the CID, before you pick up.
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jun 2005
Posts: 2,711 Likes: 7
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Joined: Jun 2005
Posts: 2,711 Likes: 7 |
I was trying the softkeys also. I was thinking that on a ringing PRI, you can show caller ID and scroll to DNIS name.
After telling the customer how convinient it would be to have names instead of just Line 1, Line 2, etc, becaus ethey answer calls for 2 different companies. I could not get it to work through auto attendant. Plus half the lines have caller ID and half do not.
I was also trying to talk them into a PRI eventually.
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