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Have a Vodavi DHS with a Vodavi Dispatch V/M. V/M answer after 1 ring trying to delay to 4 or 5 rings. Told to go into files and change nbrdna file from 6 to 15 V/M still picks up after 1 ring. Can anybody help. Thanks

When is it picking up? Is it picking up on a co ringing to an extension or a transfer to an extension.

If you want the voice mail to pick up a ringing line, there is a preset forward timer in flash 40, CO programming.

If you are transfering the call to an extension, there is a RNA timer in flash 50 for each phone.

It also depends on the level of software. In earlier versions, you cannot set the timer for each phone, you have to set a system preset forward timer which affects the whole phone system.

I hope this helps somewhat.

Picks up on incoming to voice mail on one ring. Trying to get it to answer on 4 to 5 rings. The version is K12UV0.F05, I know thats old. Can I change this flash 40-50 and how do I go about it ???

Flash 40, page a, button 17, displays current ringing assignment. Flash 40, page a, button 11, is where you change that assignment. Flash 40, page c, is where you can set a dest. to VM hunt group, & set the delayed ring timer.

I hate to be a pain, but Flash 40 I think we are talking about two different systems. Mine is a Starplus DHS

With the DHS, this should be under Call Handling. Enter System Administration, Go to Call Handling. "Ring No Answer" has a default setting of 10 (range 10-90); you probably want to bump this to 15-20 (play with it till you get what you want). You may also have to adjust the "Ring_T To Ans" (default 3, range 1-20). Be sure you have your CO Preset Destination (under CO Line Programming) set to a valid VM group. Note that "Ring No Answer" and "Ring_T To Ans" are NOT adjustable with a DHS-L. Post or e-mail if you have any other questions.

I would like to thank all on their input for Vodavi V/M Programming. The problem was software on the system was to old and had to be upgraded to a newer version to be able to work correctly with the Vodavi Dispatch. Again I thank you
PS This tech board is GREAT Thanks Again