STSe Caller ID|Sundance Business VOIP Telephone Help

Print Thread

Rate Thread

STSe Caller ID #212066 10/03/07 01:08 PM
Joined: Oct 2007 Posts: 5 Connecticut st5460 OP Member
OP st5460 Member Joined: Oct 2007 Posts: 5 Connecticut	Have a site that has a problem with the CID not recording for both answered & not answered calls. New firmware from Vodavi changed CID operation. Anybody else having problems with Caller ID. Steve

Atcom VoIP Phones

Best VoIP Phones Canada

Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Re: STSe Caller ID #212067 10/03/07 01:15 PM
Joined: Jan 2005 Posts: 15,379 Likes: 13 Fayetteville, NC EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire
EV607797 Moderator-Vertical, Vodavi, 1A2, Outside Wire Joined: Jan 2005 Posts: 15,379 Likes: 13 Fayetteville, NC	I'd make sure that the ring delay timer is set for at least one full ring cycle (about six seconds) in programming. Otherwise, if the call is answered quickly, the data won't be captured. Ed Vaughn, MBSWWYPBX

Re: STSe Caller ID #212068 10/03/07 01:37 PM
Joined: Oct 2007 Posts: 5 Connecticut st5460 OP Member
OP st5460 Member Joined: Oct 2007 Posts: 5 Connecticut	I have it set for 5 sec delay. all calls are by VM then forwarded. Calls are considered answered when voice mail answers them from what tech support tells me. trying to find good work around. Steve

Re: STSe Caller ID #212069 10/03/07 03:12 PM
Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska justbill Member
justbill Member Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska	This was given to me by nfcphoneman and is not in the book. To turn on the CID tables, flas 05 btn 21 0 disable 1 enable. Fixed my problem with no log. Retired phone dude

Re: STSe Caller ID #212070 10/08/07 01:19 AM
Joined: Oct 2007 Posts: 5 Connecticut st5460 OP Member
OP st5460 Member Joined: Oct 2007 Posts: 5 Connecticut	Thanks justbill, I did find out about that from tech support. I also found out that with the new firmware all calls are considered answered when setup with auto attendant so there is no unanswered log, so they dont know what calls were answered or not answered. Steve

Moderated by EV607797, JWRacedog, MnDave, nfcphoneman

Hop To

Link Copied to Clipboard

atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems STSe Caller ID