|
|
Joined: Jan 2008
Posts: 5
Member
|
OP
Member
Joined: Jan 2008
Posts: 5 |
System is an XTS w/ a Digital Talkpath voicemail. It appears that the one of the ports is not functioning. Any help?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2005
Posts: 15,381 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,381 Likes: 13 |
If the first or last voice mail port is not communicating with the XTS, then a voice mail alarm will be indicated. You should call each of the extension numbers that are your voice mail ports to see if they answer. Once you find the one that doesn't answer (if that's the case), you need to verify the connection between the systems. This might be something that you should consider hiring a local technician to troubleshoot since that's about as much information that we can give here in a public forum.
If this alarm was caused by just a temporary condition, you can dial 606 without lifting the handset from the attendant's station to clear the alarm message.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Do a hard reboot of the voice mail and watch all the lights. When all come back on..call into each port to see if you get an answer, if not then connect a phone in place of the port and make sure it's not a DTIB or wiring problem. If the phone works then you could have a bad port in the voice mail.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Jan 2008
Posts: 5
Member
|
|
OP
Member
Joined: Jan 2008
Posts: 5 |
That is the thing. Both extensions 122 and 123 will answer. Just not at the same time? I have hard rebooted. Dialed 606. Nothing happens. The technician who installed the system for me won't do anything. The apparent local dealer won't do anything, simply wants to sell a new voice mail?
|
|
|
|
|
Joined: Jan 2005
Posts: 15,381 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,381 Likes: 13 |
I'm sorry, I gave you the wrong VM alarm clear code. Dial 656 from the attendant's station to clear the message. It sounds like the voice mail is functioning properly otherwise.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Jan 2008
Posts: 5
Member
|
|
OP
Member
Joined: Jan 2008
Posts: 5 |
WOW, ED THANKS A MILLION!!!! I have had the local people wanting to sell me a 2000.00 + voice mail when all we needed was a simple code. I would have GLADLY paid them a fee to take care of the problem. INCREDIBLE!!!!! WOWZER!!!! ITS been dead for about 2 months.
|
|
|
|
|
Joined: Jan 2005
Posts: 15,381 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,381 Likes: 13 |
Glad to help. Thanks for checking back and letting us know the outcome. It helps everyone here to learn these little tricks. I am sorry that you had a bad experience. I assure you that most dealers do not operate in the manner in which you were treated. Feel free to check back anytime you have a question. There's quite a strong base of knowledge here at this forum from TV's to toasters.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Jan 2008
Posts: 5
Member
|
|
OP
Member
Joined: Jan 2008
Posts: 5 |
UH OH my problem wasn't quite so simple  .. I have been able to clear the alarm and i can access both ports in office. However, it appears only one will access from outside. is this a programming issue?
|
|
|
|
Forums84
Topics94,306
Posts638,894
Members49,771
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (justbill),
67
guests, and
26
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
