I have a customer who has a STS with a hard drive voicemail and a co expansion card, their system resets about once a day, system is on a BBU, phones may or may not be in use. Customer has 6 phones. Any Ideas? system is 2 1/2 years old.
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I would check the BBU as Larry said. Also check the alarm log file and see if there is any info in there that might help. If you can get a copy of the alarm log file one of us hear may be able to see what might be going on. If you need help getting the alarm log file let us know. It will show when it exactly resets and it may show that maybe a card went out of service before or something along those lines to see if may be a card that is effecting it.
While most systems will function with a failed memory retention battery, the STS, STSe, Mach 1 and Triad-S systems all seem to misbehave like this when the memory battery starts to fail.
Perhaps this is a good thing rather than a complete loss of the database.
I'm surprised that a memory battery would fail on a relatively new system, but I've heard from other folks that this has happened on the STS product line. I've never seen it myself, but I've seen it dozens of times on Mach 1's. Unfortunately, it's not an easy field replacement.
Ed, Bingo(wish i would of thought of that yesterday) just had one (STS) that is 3 years old failed because of the battery! I took a refurb cabinet up (one that i had repaired for the same issue) and swapped all cards and i powered it on and boom it did the same thing! DAMN AZTEC!! Thanks goodness i had another one back at the shop and wasn't to far away!
The problems are wierd that come up with the issue. First one I had seen do this I powered the system down and started pulling cards 1 at a time thinking it was a failed card and after i pulled one of the LCOB it booted fine so i replaced the card and next day i got a call.
If the sts memory battery were dead pulling the power would not reset the system. It would put it in the dreaded can't boot, sit and do nothing mode (depending on where switch 8 is set). You might try reseating the CID modules on the motherboard and the LCOBS. They can cause this problem to happen.
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