atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems licensing key

I have a Vodavi phone system (model 5000-00) with a digital voicemail (model DHD 02). I am a phone user not a tech. I have two active ports in voicemail with two more available for use. I was informed that I need a licensing key to open up the other two ports. Have contacted dealers in the state (Kansas) with no help. This is an older phone system that works well, just want to use all four ports to voicemail to handle increased phone calls. Where can I purchase a licensing key for this system? Any help would be greatly appreciated. Thanks

If I remember correctly you have to purchase the key from Vodavi and edit the system registry which would require an experienced technician. You probably would not be able to perform the task without experience. You can go to vodavi.com and search your area for an authorized Vodavi dealer.

I have contacted Vodavi (now Vertical)and they provided me information for local contacts. I have contacted these dealers and have not been able to purchase a licensing key. I currently have e-mails in to Vertical trying to get assistance, but have not had much luck at this point. The tech that we currently use is not a Vodavi dealer and instructed me to purcahse a licensing key and he could avtivate the other two ports to our voicemail system. I am not having any luck finding the licensing keys to do this. Thank you for your assistance.

That is the problem, if I am not mistaken you have to be a licensed dealer to buy the key...otherwise it seems reasonable to assume that your tech would have just purchased the key himself and sold it to you. Call Vertical again and see if they can get an authorized dealer in your area that can help out. Email is OK, but calling is better when it comes to things like this.

Steve

I am leaving messages with Vertical to call me back. I have not been able to get past their phone system to a live person yet today (calling the Phoenix Office). I was able to talk to a Vertical Tech in the past and was given 3 Vodavi dealers in Kansas. I am still working with them, keep in mind I have been for about 5 weeks. They have not yet been able to help me. I did not know that buying a license was this complicated. I am assuming it is because our system is so old. I am trying to educate myself in the process and learning more about phone systems than I ever cared to. I was looking for a quick fix to my problem. My understanding that I could end up with a code for an outdated system that may cost 10-20% of a new system. The education continues.

This update requires a key plus a program called ezstep which does the upgrade for you. Piece of cake actually. If I were to sell it to you, I would need the serial number of your voice mail.

That's because you're dealing with dealers that apparently could care less about upgrading older equipment.

It's cheaper to pick up a 4 port on Ebay and sell off your old one.

I checked out ebay, I can pick up a Vodavi DHD 04 voice mail with four ports. Will the DHD 04 voicemail replacing my exhisting DHD 02 voicemail be compatibale with my current phone system (5000-00)? Thank you all for you help.

Yes it is compatible as long as you have the available digital ports on your system.