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Joined: Jan 2005
Posts: 15,378 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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OP
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,378 Likes: 13 |
I can't find the answer for this one anywhere: Customer has a Mach 1 (Triad-S) KSU with a digital Dispatch voice mail attached. The KSU was replaced and now they are not receiving CID with their voice mail messages. They say this was working before the KSU was replaced. The current software level is 3.0H. Any ideas or am I just getting too old for this stuff?
Ed Vaughn, MBSWWYPBX
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Joined: Jul 2007
Posts: 388
Member
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Member
Joined: Jul 2007
Posts: 388 |
Is the cid working at all or just not with vmail? since it was a mach 1 did it use the seperate module I can't think of the part number, and the rs232 didn't get plugged back in?
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Some option isn't turned on somewhere, but I would think that if Cid is working on each call it should work with the Dispatch.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jun 2005
Posts: 28
Member
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Member
Joined: Jun 2005
Posts: 28 |
Did you ever discover what option to turn on? Having the same issue. No CID on VM.
Also wondering if there is a way to notify you while on a call that a second call is going to VM and the CID.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
You use answering machine emulation.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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