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Joined: Jun 2004
Posts: 58
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OP
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Joined: Jun 2004
Posts: 58 |
I am new to Altigen systems. I just brought a system up and have the analog phones (390's) working fine.
When it comes to the IP710 phone, I have it registering and I have the server seeing the extension. But when I try to dial out, pressing 9 does not appear to give me a line. The system is allowing me to dial out on the analog phones, just not this one. On the display I only see time and X410. No other functions seem to indicate it is connected to the server. The time is also off too.
But it always says Register OK and I do see indications the phone is ACTIVE in Altiware. If this is the wrong forum, please direct me to the right one.
Thanks
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Joined: Jun 2007
Posts: 22
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Joined: Jun 2007
Posts: 22 |
Are you using pots lines or a PRI. Did you try to dial out using 8 to dial out on the IP phones. Can you dial other phones at the site with your 710 phone.
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Joined: Jun 2004
Posts: 58
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OP
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Joined: Jun 2004
Posts: 58 |
I discovered that with version 4.5 software on the server the IP710 phones are not compatible. You need at least version 5.0
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Joined: Oct 2005
Posts: 5
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Joined: Oct 2005
Posts: 5 |
You got it. You need IP600 phones for Altigen 4.x Also be aware that there are some newer firmwares that are only compatable with Altigen 5.5
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