atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems DSX System Park orbit

Just installed a system with 16 lines (they will be going to a PRI shortly).

Because of the high number of lines, they are using call buttons (switched loop) instead of line buttons.

Now to put calls on hold, they are using the system park orbits as well as the personal park orbits.

Now here's the weird thing: If you go to the softkey menu to pick up the call in a system park orbit, you select pickup, system, then 0-9. If on the other hand, they go via Intercom, * then the orbit number they enter 60-69. Hey DD, what's all dat aboot eh?

Is there an easier way to do this? They do not have enough buttons on most of the phones to put on all the park orbits. The only feature hotkey I see to program is park orbit (which is tied to a specific system park orbit, great for the secretary's DSS, but not so much for the 22-button phones.)

JordanJ,

I'm not really sure what we could do to make this easier.

The reason that you need to dial "*6" before the orbit number (0-9) is that the system needs to know that you want to pick up a call from a system orbit. When you are using the softkeys, you press a softkey "system" to indicate this.

One of the advantages of using orbit keys, is that their lamp status is used to show that a call is waiting in orbit etc.

If this system is big and busy enough that they are using more than a couple of park orbits, then perhaps 34-button phones would have been a more appropriate choice?

I have yet to find an easier way. No matter what I've tried, it's going to be 3 buttons to press for park/pick-up. I have even tried programming a speed dial with *6, but the user still presses ICM, speedial, orbit number..... three buttons.

The reason for the *6x when not using the Park/Pick-up soft keys is because the * is also used to access other ICM features (such as paging; i.e., *10, *11).... *6 plus the orbit number accesses the Park intercom feature.

I have never has a customer that needed more than 4. Can you program 4 buttons and label them park 1 thru park 4 and see if they use them all up.

Yes it would have, but as is often the case, I was not the one who sold this system (and I am certain that the customer would not have gone for the additional expense).

The phones have 4 call buttons (switched loop) and a record call button.

At the bottom there are 4 different page zones and a page all (I have a 2PGDAD providing 2 additional external zones and zone 4 is a page zone.

The customer is happy with the Intercom *6x solution, but my boss refuses to believe that there is not a button I can program to be call pickup (like he's used to on the InterTel).

But then, in most cases, a DSX is a much better price point.

I personally find the softkeys to be easy enough but he doesn't like it.

I'll just have to tell him it just is what it is (I find it works just fine for the most part anyways).

It may be easier to use the soft keys for paging and program the park keys. Can the 2PGDAD zones be accessed from the soft key paging? I've never tried that, though I know all station programmed zones are easily accessible that way.

It's a thought, and yes, you can access the page zones via the softkeys: 1 is showroom, 2 is service, 3 is outdoor, 4 is service advisors (through phone speakers as there are no overheads in that area).

This customer tends not to like the softkey menu (go figure).

Like I said, the Intercom *6x option works fine for them and they are happy with it, I was just hoping there may be a 1-button solution for all the zones (such as a personal orbit pickup that you could press and enter 300, etc, and a system pickup that you could press and enter 0, etc.)

Ah well, no system is perfect...

Try the speed dial buttons.
Specify "Intercom,*61x" as the speed dial number.

I thought about that and thought...nyahh...couldn't work.

But you know, now that you mention that...

I'll give it a shot on another pending install system we have in the warehouse and let you know what happens (or have you had success with that?)

I used it for paging zones one time - should work just as well for park orbits.

Just tested it...and it WORKS!!! Hats off to you Billy Bob.

I doubt my current customer will want it changed (I think they are using all of their speed dials and they are fine using the intercom, but this is definitely something I'll keep in mind for future reference!

That is what we are all here for - to share! Glad I could help.