atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems ux5000 pcpro

I'll do it for $50K, empty trash AND sweep the floors.

Seriously, if your installer won't assist you with finishing the install, try contacting CTD and talk to Ed.

https://www.ctdconnect.com/

I don't know what the hourly charges are, but they'll be able to bail you out of your tech issues where the UX5000 is concerned. When I install a system, we never change the default password without the owners knowledge or permission. Also, we issue the CD or manual along with tel set user guides upon initial installation immediately following customer training. It's an owners right to request this information from the installer and there's no reason the info shouldn't be given to you if in fact you own the system. You can also request that the username and password be restored to default. Once you have them, you can train yourself using the manuals available online. I suggest you use a pro though, the UX5000 can be tricky even with professional training.

I agree, you own the machine and you should be able to do what you want in programming. Now let's take that another step. If you own your motor vehicle you can do whatever repairs you want. Some repairs (programming) you can easily do yourself; however, I suppose there are some repairs that either you need:

• The manual
• Further education
• Leave it to trained personal

There are a multitude of programming "line-items" that interact with each other and one 'insignificant' change and have an effect on a whole stream of other items and it can ruin a good weekend tracing down the issue.

Please keep us updated on your results.

I hope you are not too dismayed by our remarks.

No, you are not on your own, we can help, but we really can't tell you how to get into the system.

Look at it from our point of view:
Suppose, for what ever the reason, you wanted to burn the installer company. You get in, muck around and sabotage the system, then you go back onto the installing company and claim things are hosed up and I'm not paying. It has happened to me before and it is hard to say to the customer they are lying so you spend several hours reprogramming (in your case it would be several minutes uploading the database but would require the drive). A few weeks later another mysterious issue arises, blame it on crappy hardware or crappy tech. Start bullying the sales department and next thing you know, they might start giving "freebies" or discounts to keep the customer happy. After all, taking care of the customer is what most company's here try and do.

Keep in mind I am not accusing you of this, A simple phonecall to your vendor should get you the information you need. But you are not the only eyes that read these forums. I noticed this is a resurrected post, but I feel that my scenario applies to anyone who may search this topic

Second quote is from this post dated 24 July 2009

Sure wish I could claim to have PBX experience after only 1.5 years.