|
|
Joined: Feb 2004
Posts: 842
Member
|
OP
Member
Joined: Feb 2004
Posts: 842 |
I have a customer that says the date is changing on it's own on a regular basis.
The day of week is what they complained of.
Has anyone seen this?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
I've never seen that happen but let me ask this.The time is entered in a 24 hour format is it possible that the time was entered wrong and the system is actually 12 hours behind?That would mean that the day and date would change 12 hours slow.
If that's not the case then maybe the clock chip is bad in the switch.Like I said I've never seen it happen but there's always a first time for everything.
|
|
|
|
|
Joined: May 2003
Posts: 1,362
Member
|
|
Member
Joined: May 2003
Posts: 1,362 |
I like to kick a problem around so at the risk of showing my ignorance on Samsung, I'd be curious to know if when the day changes does it seem to always change to a certain day or not. The reason I ask, if I'm reading the right book, to change the time/date you hit trans 505 and the first digit would be the day of the week. Is it possible the user is trying to tranfer to an extension or vm 529 with fat fingers and hitting 505 by mistake? If so, can you disable customer programming for a few days and see if the problem goes away?
|
|
|
|
|
Joined: Jul 2003
Posts: 6,768
Member
|
|
Member
Joined: Jul 2003
Posts: 6,768 |
Is the power to the KSU getting cut off at night? Is any electrical work being done after hours?
|
|
|
|
|
Joined: May 2004
Posts: 756 Likes: 2
Member
|
|
Member
Joined: May 2004
Posts: 756 Likes: 2 |
Three things to look at.
Time set in Military Time.
Who has Night Buttons?
Is the anything in Night Mode MMC Programming?
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
OP
Member
Joined: Feb 2004
Posts: 842 |
Thanks. I will check into this tommorow.
|
|
|
|
|
Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Night buttons have nothing to do with the date changing on the system.They only activate night ringing.
Johnyreb,Yes Transfer 505 sets the time but you must first access customer level programming so I don't think that would do it.
Chazrc
The question about does the change always occur to a specfic date is a good one.Or is it just that the system "jumps" ahead by 1 day every day at lunch time?
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
OP
Member
Joined: Feb 2004
Posts: 842 |
This is what the customer reported today.
"No electrical work is being done @ night. We have had some power surges w/the storms but that is the only time electricity could be cut off to the phones. Perfect example I change it from Sunday to Monday this morning & I just had to change the phone back to Monday because it had changed to Tuesday.
|
|
|
|
|
Joined: Sep 2001
Posts: 2,330 Likes: 7
Moderator-Executone-Isoetec, Samsung
|
|
Moderator-Executone-Isoetec, Samsung
Joined: Sep 2001
Posts: 2,330 Likes: 7 |
Is this a DCS or a Compact or?
Is just the day of the week changing and not the date or year or time or anything else?
|
|
|
|
|
Joined: Feb 2004
Posts: 842
Member
|
|
OP
Member
Joined: Feb 2004
Posts: 842 |
It is a DCS. She just complained if the day changing
|
|
|
|
Forums84
Topics94,298
Posts638,870
Members49,769
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
94
guests, and
312
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
