atcomsystems.ca/forum Forums TDM Business Telephone Systems Samsung Telephones & Systems SVMI 4E

Ever had one dump all the pointers in the mode block ?

It also cleared out the fwd station, fwd trunk,direct station and trunk ?

I had to do a default to get it all back,I did try and put them all back in by hand but it was doing some weird stuff ....

Yes, once. I had a backup of the flash and tried to use that to restore it, but it didn't work. Had to default and start from scratch. Defaulting and copying the parts back was a waste of time.

Was told by TS that "something got corrupted during the nightly maint" process. All in all, the 4E has been a pretty trouble-free VM, we've got quite a few out in the field. Just wish there was a reliable backup method (if anyone knows of one, please don't keep it a secret!).

"""Ever had one dump all the pointers in the mode block ?"""

Yes, had this happen once. I had to default and reprogram as well. At least it kept the Menu prompts.

The most reliable back up on the svmi-4e is to copy only the needed files onto your laptop. All you need to copy is in the DTA directory anything that is *.dta, copy the entire MBX folder, and copy any of the custom prompt recordings. That's it. If you want to back up messages then copy the MSG folder. When I copy this stuff back onto a svmi to restore a system I'll manualy run the maint. routine after I'm done copying and it's never been a problem. I've never seen my mode block get corrupted but I've seen other strange things happen.

I believe benb meant *.tbl files from dta directory, not *.dta
The most reliable backup I've found is to pull the flash, put it in your reader and copy the files onto your laptop directly.
Next time, try to restore the block.old back to block.tbl, seems to solve quite a few problems (no boot, etc) for me.

robe2conoby,

Yes this has happened before to me. I found that sometimes when copying the flash to the laptop,
SOMETIMES not ALL the files get copied over.
The ones that are inside of a directory.

I always check and make sure ALL files are copied.

D.

Good catch thefraz! I was a little tired this morning I did mean *.tbl. Thanks for noticing.

Same here. Had a 100 with the 4e dump everything. You are not alone on this one.

I've had 3 separate systems dump on me in the last year.

the fix: copy block.old block.tbl

quality control issue?

I guess the question here is are all the svmi-4e's in question here on the latest software release. There have been many revisions since the first one and a lot of the revisions fixed issues like the ones being described here.