atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems E-class GenII, busy tone when pressing prog

You are Correct, John , I was thinking S Class, 2 hour drive.

That seems like a broad statement that's not always true. That's kind of like saying that your vehicle will stop running if you take it to someone other than the original auto dealer for regularly scheduled maintenance.

John, has this reprogram procedure been tried yet? Did it correct the problem?

Could Invalid Message Count have caused a "perceived" full drive?

Justin

There are ESI Resellers that believe in updating software every time a new version comes available and then there are others that update software on an as needed basis. I am a reseller among the latter group. I'm one of the if it ain't broke, don't fix it fans.

Shortly after calling ESI Tech Support and describing the problem scenario the ESI Tech remotely connected to the system and said this:

"They are running 2.3.0 software and that is pretty old for this system."

I then could hear him making a few entries to his keyboard and then he said this:

"There we go, it'll work now."

We then exchanged pleasantries and said goodbye.

Yes, twice as a matter of fact. I called the end user within minutes of the tech support call and talked to Heather at extension 100. I ask her to put me on hold and press the PRGM button and she did. She returned to me with confirmation. I then emailed the OP of this thread with the results and he also called the end user and had the procedure tested.

Of course it did, never second guess ESI Tech Support!

Maybe, Maybe not? When I call ESI Tech Support I usually described the problem and then follow their lead. This never came up in the conversation so I have no information on this.

Just wanted to give John my thanks for helping with this problem. He was very professional and we couldn't have solved the problem without him. He is a credit to our industry.