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Joined: Nov 2010
Posts: 3
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OP
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Posts: 3 |
Hello i am having an issue with the ivx s- class generation 2 im not to familiar with this system i mainly install and program nortel and nec.However customer resset the system so everything got erased.I have a ivx original installation manual im not sure if this is the manual i need,but my issue is that i programed the day lines (1,2,3) on ring 1 for x:101,102,103 all the way to ring 5.I set up the AA for the day greeting and saved it.when i call line 1 it rings but when i call lines 2 & 3 they go straight to the company greeting im not sure what im doing wrong everything seems to be programed correctly.Can anyone please help me im going nuts.Thank You in advance!
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Joined: Jun 2004
Posts: 4,552
Moderator-Comdial, ESI, Voicemail, Cisco
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Moderator-Comdial, ESI, Voicemail, Cisco
Joined: Jun 2004
Posts: 4,552 |
Did you try selecting only Line 2, and checking programming on that line, to make sure it matches what you have for Line 1? It sounds like Line 2 and Line 3 have Ring 1 set to ID 1.
Justin
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Joined: Nov 2010
Posts: 3
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Yes, i checked them individualy.I even changed them to ring on night mode.
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Joined: Nov 2004
Posts: 1,580 Likes: 1
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,580 Likes: 1 |
if the ring count 3 does the same thing as ring count 1, then leave it blank.
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Oct 2004
Posts: 110
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Joined: Oct 2004
Posts: 110 |
Are you programming via the phone or with your laptop? Sometimes the laptop software shows one thing but the system acts differently. I would program the lines via the phone, each individually. First set them to be answered by ID 1 and verify all 3 lines get answered by the auto attendant, then go back and set them to ring the extensions. I know it sounds crazy but short of re-initializing the system and reprogramming which is your next step if this does not work, I think it is worth a try.
Anthony Cascarelli ARG Communications, Inc. Wilmington, DE 190805 www.whyarg.com
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