Originally posted by DaddyMO:
ESI will still call the sold to installer to make sure all is fine and dandy. Which IMO sucks because sone customers just don't like the vendor they chose.
They only call to make sure the vendor isn't owed money ... i have had a couple of times that customers who owed me money called ESI to get another vendor so they could have work done without paying me. ESI called me, found out the customers were not in good standing and referred them right back to me.
I give them a big thumbs up for this policy.
As far as the work itself goes it is becoming more and more common for the computer vendor to try and do phone work as well... which is all fine and good as long as they have been trained know what they are doing. The problem comes when the computer vendor is billing them for working on their phone but doesn't know what / how to do the work and comes to an internet forum to try and learn on the fly.
It makes no sense to me... why pay a computer vendor to work on phones... when the phone vendor is comparable in price but has been trained... it makes a little more sense if it is an in house employee.
A mistake in line programming could literally leave the caller with no incoming or outgoing calls and should be done by a qualified tech.