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Joined: Mar 2005
Posts: 306
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OP
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Joined: Mar 2005
Posts: 306 |
ESI has told me they cannot provide DNIS digits via smdr or any other way to be "captured" with thier system. Just caller ID. I am working with a customer who wants to use Customer serv. software with window pops. The purpose of capturing the DNIS is to monitor/run reports so the customer can see what phone numbers (DID's) the caller has dialed for thier marketing research. If the ESI system cannot do this is there a unit I can put in place that the PRI can be connected to that would capture the DNIS and then connect the output to the phone system. (Daisey-chain) :shrug: Thanks in advance for your help.
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