atcomsystems.ca/forum Forums Other TDM Phone Systems Iwatsu Telephones & Systems ADIX -APS 408CARD NO DIAL TONE

There is an existing ADIX-APS in our hotel. (2)408cards (1)ix-8subm and (1)4vml.. The first 408 card is punched down and the 17th pair (yellow/yellow orange) is labeld CO1 which has our verizon line punched down with it. We also have a 2pair IX-12KTD-3 Phone punched down on white/white green which lights up the phone but we have no dial tone when we hit CO1.. there IS dial tone at the punch down. I know I should have a phone guy take a look, But was wondering if this could be a simple fix before.

Also there is no ICM Dial tone

First be sure the button you're pressing is really programmed as CO 1-

Press FEAT, #, 9 then press the button for CO 1. The phone display will show how the button is programmed.

Are you trying to hear tones with the speakerphone or through the handset or both?

Try a different phone at that location to determine whether the problem is the phone or a system error.

Be sure the cable(s) connecting the system cards are well seated.

IF nothing presents itself as a fix, call your phone guy.

Thanks for the response JBean!

I havnt had a chance to peak at it yet but yesterday I tried hearing from both speaker and handset and got nothing. When I did press the CO1 line on the phone it did come up on the display as CO1. If that says anything..Does the CO Line polarity matter on the punch down?

Polarity shouldn't really make any difference. If you have two 408 cards, swap them around as well as swapping phones.

Also, at your test phone, press FEAT, 99. This will tell you which port your phone is connected to and also identify which 408 card it's really connected to.

So the phone is programmed as the front desk, CO1 LINE is programmed as CO1 and the ext.26 and next to that displays 202.

Are there any dip switches on the CPU/408 card that need to be on/off?

The EXT 26 means this phone is connected to logical port 26 on the phone system, the second port of the 4th card from the left, and assigned access/es\xt number 202. This is probably NOT the card CO 1 connects to. What happens if you try to call ext 202?

There is a DIP/slide switch on the front edge of the card that has to be in the up position- it's the make busy switch. If there's a blinking LED on the lower edge of the card it means the card has been busied out. Slide the switch up to reset the card if it's in the down position.

If I try to call ext 202 i get nothing, I cant even call any room extensions.... The layout of the ADIX_AP inside the XI-cml is as follows(from left to right) Power supply, Blank slot, 408(where CO and phone are punched down,I traced the 25-pr from that 408 to the punchdown just to make sure), another 408,8subm,and 4VML Card...I tried swapping out the cards and the phone did not display anything but a lit up background. This is a digital system correct? How could I tell which card the CO line belongs on..
THANKS AGAIN!!

If the phone is connected to that first 408 from the left, Im curious as to how the phone still displays as ext.26?