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#480738 02/27/08 06:17 PM
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Our shop has been 100% Honeywell on Security Panels for about 2 years. One of our techs is asking us to look into DSC's product line.

Does anyone have experience with both products? How's DSC's tech support compared to Ademco?

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#480739 02/27/08 10:37 PM
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I have always been a Honeywell guy...Though I hear the DSC panels are pretty solid. The big plus to DSC is the are available from multiple distributors so you are not stuck with just ADI for the panels. their are a few DSC guys around here I am sure on will chime in shortly.


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#480740 02/28/08 12:19 AM
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DSC techsupport is very good. You can reach them 24/7 and have a quality help. The system itself very robust and easy to deal with.

Good luck

#480741 02/28/08 01:05 AM
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Given the choice between Ademco or DSC I'll go DSC 100 percent of the time.
I'm not knocking Ademco in any way. In fact, Ademco was the first brand I learned and I've installed hundreds of of them over the years and they were all good systems. But in the past DSC had a few neat features that Ademco did not have such as Auto Arming (The system arms it's self at the desired time of day).
And I like DSC's download software a great deal more also.

And like vad says, their tech support was excellent the few times I've had to call them. The hold time was considerably less than the times I've waited on hold for Ademco tech support.

#480742 03/20/08 11:27 AM
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i like Honeywell/Ademco better than DSC mainly because most of their stuff is interchangable with other systems such as first alert pro and people like that

#480743 03/20/08 03:02 PM
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The reason Honeywell/Ademco and First Alert equipment is so interchangeable is because they are the same manufacturer.

However, when you try to interchange LCD keypads between Ademco and First Alert you will find they don't work.... been there,, done that!

#480744 03/22/08 02:15 PM
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yea i know but its really nice when you have another company you can get parts from and you dont have to worry about whether most parts will interchange. i have never tried putting a first alert keypad on an ademco system or an ademco keypad on a first aler system what happens when you put do that

#480745 03/24/08 01:08 PM
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They just won't work properly. I tried to do it because I wanted to reduce the number of keypads I carried on the truck to program systems with before everything went to laptops for programming.

In those days I had about 5 different keypads for various systems and they always got beat up in the truck or I would use on for an emergency repair and be without the one I needed on the next service call.


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