EQUIPMENT
IPX 500 with Simplicity Voicemail.
Software version 14.66

CURRENT CALL FLOW (PROGRAMMING)
Incoming call via DID number rings boss group with one member (x4000). Live operator answers inbound calls during the day. When not available to answer live calls, operator manually “turns on” the company Auto Attendant (AA) via boss group call forward to 5350. AA options allow callers to dial zero which is programmed to ring a ACD group (5351). This all works fine.


PROBLEM
With agents logged into the customer service group, the auto attendant answering all calls and a caller dials zero. The hunt group is setup as one step group = N so it rings the first member of the group then the second member and so on. Overflow is set to 5350 (voicemail) and the idea is that after trying a couple of members of the hunt group an unanswered call should overflow to the voicemail system which has a mailbox 5351. This does not work. If more than one member is logged into the customer service group, it will just continually ring the logged in members and never overflow. If no one is logged in and a caller dials zero, it will overflow to 5350 and play the auto attendant message again. We want it to go to mailbox 5351 if no one is logged in or members are logged in but do not answer the call.

Any suggestions?