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Joined: Jun 2007
Posts: 2,106
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OP
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Joined: Jun 2007
Posts: 2,106 |
Have a customer with an Executone ProCom system. I have a few questions as to the potential capacity of the system.
Can is support T1/PRI? How many T1/PRI's? And is it possible to have each DID or Channel of the PRI ring to a specific extension (direct-dial phone numbers)?
Unfortunately I don't have any more specific information I am just trying to help my customer figure out if he wants to use it for a call center or not.
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Joined: Nov 2004
Posts: 1,580 Likes: 1
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,580 Likes: 1 |
Never heard of a ProCom....
IDS?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Jun 2007
Posts: 2,106
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OP
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Joined: Jun 2007
Posts: 2,106 |
No idea. One of those lovely scenario's where the information was relayed to me 3rd or 4th hand.
Supposedly we're doing a conference call on Tuesday. Guess I will force someone to real me the labels off the cabinet.
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Joined: May 2003
Posts: 2,267
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Joined: May 2003
Posts: 2,267 |
Procom + is the terminal emulation program used to program IDS systems. So, we know you have an IDS. The question is what size. If it is a larger one, yes they support T1 and/or PRI card. The trouble is that the system has not been manufactured or supported for some time (Intertel bought Executone and immediately stopped producing new parts). They did not make many PRI cards and those they did make have been slowly blowing.
The end result being that PRI cards are extremely rare and extremely expensive. I have not looked lately but I would not be surprised if you ended up paying in the mid to high 4 figures for a PRI card.
T1 cards are a bit more common and so a bit cheaper (but still expensive). If you do buy one make sure it comes with the clock cable or you will be out of luck.
As an aside, if it is a small IDS (IDS 42 or IDS 84) you are out of luck.
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Joined: Nov 2004
Posts: 1,580 Likes: 1
Moderator-ESI - Executone
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Moderator-ESI - Executone
Joined: Nov 2004
Posts: 1,580 Likes: 1 |
well, it's wednesday....?
I can see the light at the end of the tunnel..
Retirement 2019 ( It has happened )
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Joined: Jun 2007
Posts: 2,106
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OP
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Joined: Jun 2007
Posts: 2,106 |
they postponed. So who knows. Probably just another tire-kicker.
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