atcomsystems.ca/forum Forums Other TDM Phone Systems Executone-Isoetec Telephones & Systems ACD has delay between main greeting and sub greeting

Waiting for somebody to help out here/....in all the years I had at E-Tone, we never once used the Voice Mail for announcements....It can be done, But, I never did it. BUT, let me ask you, does the greeting for Option # 1 play right away?

and what option do you have for ACD? , You might be using simultaneous queing(which means you might look at groups above the number 9, look at group 25 and work your way down)see if there is any info there. also, look at which Scheme you are using (in the Auto Attendant)for AA 1 and AA 2

This system worked properly in the past so it is something that has changed, not something that is the way it always was...

The only sub-menu greeting is option 2. All of the other options are extensions that are dialed imeadiately.

Have you looked at the ACD Status screen as this happens? If a station is logged in but doesn't answer it could cause a delay before a recording.

I have never setup a VMS/ACD call routing application (Always used DVA).

I’ve copied the information from the Executone IDS Manual (Section 405 page 17).

The system sends the contents of the Box# and PF fields of the single line extension connected to the voice mail system and the 2-digit contents of the Mg field from the ACD sequence instruction to the VMS. Program the Box # and PF fields such that when they are combined with the Mg field a mailbox number is created which is meaningful to the voice mail system.

NOTE:
The ACD feature can direct multiple calls to one recording if the calls must wait for a recording.

The INFOSTARlVX2 is only expecting a 4-cligit mailbox number from the IDS. (When programming the VX2, use a separate mailbox for each recorded message. Each mailbox should be programmed for Mailbox Type 208 - ACD Recorder.)

Program the first 2 digits of the mailbox number containing the recorded message as the mailbox number for the single line extension. Leave the PF field blank for the single line extension. Use the Mg field in the ACD Recording instruction to form the last 2 digits of the mailbox number.

Walt

Here is an example from that might help you:
Suppose you wish to play the message in mailbox 3769 and single line extension 3002 is connected to the VX2. Program 37 in the Box # field of the single line extension (3002) and leave the PF field blank. Program the Mg field of ACD sequence instruction with the last 2 digits of the mailbox to be played: Recording001, Mg 69. When the VX2 answers, the IDS sends 3 7 6 9 (37 from the Forwarding and VMS Plans screen and 69 from the ACD sequence instruction).

Good Luck!

The other thing about using a DVA is that it can answer up to 6 calls at a time....