atcomsystems.ca/forum Forums Other TDM Phone Systems Shoretel Telephones & Systems Shoretel

Wow that is going to be a tough one, however I think Shoretel is going to better serve that problem over other vendors. They still give you the best analog port options. It will be much cheaper to switch out to IP handsets, or break your projects down into stages like network first, start to implament Shoretel on a limited basis, build and how effeciancy gains using the styem (this is where you ROI will be) and then expand the system. Sounds like a fun project though!

You are being charged $4000 a month for a maintenece contract ! How often are they onsite doing covered repairs ?

Here's a Cisco vs Shoretel article I found.

https://www.tolly.com/TS/2002/Shore.../TollyWP202500Shoreline3Nov02-screen.pdf

Avaya has not been on site in about 6 months. I've been here 3 1/2 yrs and the only problems I've had with the switch has been the AUDIX voice mail back-up drive failing. We're under contract for another year.

Richard

Are you aware that ShoreTel offers Power User webinar courses? I believe it's currently being offered once a month. Some courses are for standard end-users but most are geared for more advance system users and system adminitrators? I've participated in a few already.

Hello All, new to these boards, but I've been in telecom for the last 12 years and specifically VoIP for the last two. Just one comment. I am the network architect for a voip orig/term provider and Shoretel just recently rolled out their SIP solution. Prior to this, it is my understanding that their VoIP was proprietary.

I believe that they are heading in the right direction, but there are a few anomalies. Just as an example, the system currently only supports IP based authentication to my softswitch, they are working on digest authentication but the current method really restricts your ability to use many, but not all, internet based termination/origination providers.

philpete,

You pointed some some very good points and as a certified ShoreTel tech I would caution those looking to run a SIP trunk to a ShoreTel system to really do their research! I have been playing with this stuff a lot lately and a lot of key features of the ShoreTel system are turned off with a SIP trunk. ShoreTel really is on the right track with their product and the new 6.1 features will enchance SIP trunking a little more. In our office we currently have our ShoreTel system working through our Call Manager system via SIP trunk and there are some limitations, but it works and both Cisco and ShoreTel told me it wouldn't!

I'm working on a Disaster Recovery plan for my company. Looking for some used equipment. Let me know if you know of any for sale:

1 ShoreGear 120/24 Voice Switch
2 ShoreGear T-1 Switches 23 Channels each


Thanks,
PB

You may want to try this company:

Morgen Industries, Inc.
501 Penhorn Avenue
Bldg. 1
Secaucus, NJ 07094
201.223.0072 ext.113
201.223.0073 fax
914.419.3954 cell
www.morgenindustries.com

They buy and sell older phone systems. They are the ShoreTel prefered company to work with. When I was on the phone with them last week and he mentioned he does get used ShoreTel equipment in.

Is Shoretel competing pricewise against Definity class system and Cisco, or the IP Office? I haven't been seeing realistic numbers at all from my Shoretel rep.