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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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OP
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
I am somewhat away this weekend, but I have a customer that just informed me that their new SBX is not allowing them to access voicemail remotely. I am pretty sure its because my tech didn't program in the right settings on the field. I need to walk this customer through setting up the CCR to allow voice mail acces, but I don't remember what you select to enable say the '*' key to prompt the user to enter their voice mail box number.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
You select vm box owner and assign it to any available ccr key. However passwords have to be enabled in pgm 127 (mailbox attributes) and an initial password has to be assigned (default is 000 not 0000 which always drives me crazy) Passwords cannot be changed remotely except by someone who has an admin mailbox and that person can change any box's password.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jul 2011
Posts: 317
Member
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Member
Joined: Jul 2011
Posts: 317 |
gonna be a challenge to do over the phone with a customer unless you have an sbx in front of you because you have to use the flex keys to select the different tones in the ccr and know what to change it to.
either the quick start guide that used to come with them or the overall pdf has the keystrokes in it.
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Joined: Mar 2002
Posts: 3,630
Moderator-Avaya, Nortel
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OP
Moderator-Avaya, Nortel
Joined: Mar 2002
Posts: 3,630 |
I have them setup with admin software on one PC. That's the answer I needed Derrick. Thanks.
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Joined: Jul 2011
Posts: 317
Member
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Member
Joined: Jul 2011
Posts: 317 |
Oh ok that's a simple one then.
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