BCM400 License Update|Sundance Business VOIP Telephone Help

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BCM400 License Update #534257 08/30/12 11:28 AM
Joined: May 2012 Posts: 14 Wisconsin Mcmanager OP Member
OP Mcmanager Member Joined: May 2012 Posts: 14 Wisconsin	Hello, I have a customer that was looking to add a couple of IP phones to his BCM400. Turns out the customer emailed me the wrong SystemID. He was off 1 digit. This has caused issues with adding the license file. Is anyone here have any input on how to get Nortel(Avaya) to understand the typo and update the file? Thanks, Chris

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Re: BCM400 License Update Mcmanager #534376 08/31/12 04:32 PM
Joined: Apr 2007 Posts: 421 USA DigitelD Member
DigitelD Member Joined: Apr 2007 Posts: 421 USA	Have you contacted KRS? They should be able to fix it, although it could be a security issue. Due to it being 1 digit off they should see that it was an accident.

Re: BCM400 License Update DigitelD #534438 09/01/12 05:25 PM
Joined: May 2012 Posts: 14 Wisconsin Mcmanager OP Member
OP Mcmanager Member Joined: May 2012 Posts: 14 Wisconsin	I purchased via another vendor as we are not large enough to be an Avaya dealer. Therefore, I am leaving it up to him to resolve for me. He is stating that they are not allowing it. I am not sure what/who KRS is. Very frustrated with the whole scenario. I am not sure if someone else could help push it along, but would be great if you could.

Re: BCM400 License Update Mcmanager #534439 09/01/12 05:39 PM
Joined: Aug 2004 Posts: 9,159 Likes: 17 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,159 Likes: 17 SOUTH TEXAS	KRS.... Poke Here

Re: BCM400 License Update RATHER BE FISHING #534445 09/01/12 07:43 PM
Joined: May 2002 Posts: 4,302 Likes: 7 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,302 Likes: 7 ROSEDALE	If the person you received it from is a AVAYA BP he should be able to resolve it for you. www.iSimply1.com

Re: BCM400 License Update Mcmanager #534462 09/02/12 03:35 AM
Joined: May 2012 Posts: 14 Wisconsin Mcmanager OP Member
OP Mcmanager Member Joined: May 2012 Posts: 14 Wisconsin	They claim to be a partner. I am starting to wonder now. Do you think they would allow me to call and make the change? What info would they need?

Re: BCM400 License Update Mcmanager #534478 09/02/12 02:35 PM
Joined: Aug 2004 Posts: 9,159 Likes: 17 SOUTH TEXAS RATHER BE FISHING Admin
RATHER BE FISHING Admin Joined: Aug 2004 Posts: 9,159 Likes: 17 SOUTH TEXAS	Nope..only Authorized Business Partners can get key codes.

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