atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner acs r3 with flash mail

I have a Partner ACS with a large flash card mail.
Their complaint is only x 12 message light will not light all others ok.It does record a message and they can be retreived.
x12 is a mls18 set.
any ideas b4 I go there.?

try #728 system reset save all

Also swap sets. Make sure the set is ok , MLS sets are very old.

Check the MW light manually, Feature 09-Extension Number to turn it on, Feature 10-Extension Number to turn it off.

Are you sure it's the PC Card mail, and not Partner Messaging? In PM, you can set phone status to "none", and the light will not light.

100% pc card mail, They are too cheap to buy messaging

Going there in a while to do the above recommendations

The PVM card is fine for a lot of customers, everybody doesn't need the full blown messaging so it's not necessarily that they are cheap.

What I have found every time is that the employee complaining about this problem doesn't have the extension he thinks he has on his desk. Phones get swapped, were never marked, desks get moved, etc. Because most people log into their VM with an extension number and password rather than just pressing # instead of the extension number they may never know. So unretrieved messages in the actual extension's mailbox keep the message light lit.

Check it out.

-Hal

Hal has a good point. Feature 00 will tell you what ext the set is.

...If they have a phone with a display. If not just intercom from it one that does.

-Hal

End result is it was a couple of things.
set definitly x12.

I could not manually turn on message lights on any sets
Did a 728 restart and could them turns lights on./off

On ext 12 still could not turn on light ,so swapped it with my 18d and light worked.Old set was MLS set that I put in refurbed in 2002.

Thank you for your prompt responses .

Just goes to show. What are the chances of a refurbisher checking to see that something like the MW light works.

-Hal