|
Joined: Nov 2012
Posts: 5
Member
|
OP
Member
Joined: Nov 2012
Posts: 5 |
I am new to the BCM50, but have installed many other PBXs (traditional and VoIP) in my past. For some reason, I can not get the Auto-Attendant to pick up incoming calls off of the CO lines.
We have 4 CO lines coming from our provider. In the Line Administration section of the CallPilot Manager, I have each line configured for "Auto-Attendant" answer mode, Table/Skillset number is 1, and the number of rings is set to 1.
I set up the Greeting Table 1 to use one greeting for all times of the day and to use CCR tree number 1.
I have tried several options in CCR tree number 1, such as "Home Menu Node" and "Home Transer Node".
Is there something in the Business Element Manager that needs to be set?
|
|
|
Nortel Phone System Service in Canada
Do you need a Nortel Phone System technician or specific Nortel parts?
Atcom to the rescue! Our telephone techs have qualified experience servicing and troubleshooting Nortel CICS, MICS, & BCM telephone systems.
Service in Canada from sea to sea.
|
|
|
Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
|
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
What line did you tell CallPilot to answer? Line 1? I think the POTS lines do not start with Line 1, but maybe Line 061?
|
|
|
|
Joined: Oct 2006
Posts: 1,387 Likes: 6
Member
|
Member
Joined: Oct 2006
Posts: 1,387 Likes: 6 |
nfcphoneman is correct. That has bitten me before.
|
|
|
|
Joined: Nov 2012
Posts: 5
Member
|
OP
Member
Joined: Nov 2012
Posts: 5 |
OMG, you are right. our supplier preconfigures some and had lines 1-4 configured as auto-attendant. I configured line 61 at it is working now. THANK YOU!!!!!
|
|
|
|
Joined: Feb 2005
Posts: 1,615
Member
|
Member
Joined: Feb 2005
Posts: 1,615 |
Also note you have it at 1 ring....best to change to 2 rings so you can capture Call ID.
|
|
|
|
Joined: Nov 2012
Posts: 5
Member
|
OP
Member
Joined: Nov 2012
Posts: 5 |
Thanks, I will change it to two.
|
|
|
Forums84
Topics94,297
Posts638,856
Members49,769
|
Most Online5,661 May 23rd, 2018
|
|
|
|