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Joined: Nov 2002
Posts: 66
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Member
Joined: Nov 2002
Posts: 66 |
We have the same problem around here with Time Warner Cable. I just warn the customers if they ask before they switch service to TWC. We have spent hours with vendor meets and still no solutions.
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Joined: Sep 2011
Posts: 100
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OP
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Joined: Sep 2011
Posts: 100 |
Thanks Scott, glad to know we're not imagining things.
So here's another interesting tidbit. Sent the cabinet out to Aztec once last month, it came back with the same issue. I checked up on the repair report and they do a standard upgrade on components and software for the 4000-00 cabinets. Sent it out again, Aztec did the same repair and now the problem is gone on our test bench.
This would now really lean me towards an environmental/electrical problem at the customer's site causing damage to components. Of course though, issues are only detected when connected to Comcast lines and not a traditional POTS line.
Chris
NECOM Solutions powered by Internet and Telephone, LLC
Comdial, Vertical, NEC DSX/SL1100, Avaya IP Office
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