Definity G3R V-11 login issues|Sundance Business VOIP Telephone Help

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Definity G3R V-11 login issues #541046 12/06/12 05:31 PM
Joined: Sep 2006 Posts: 204 Shreveport, La Tom N OP Member
OP Tom N Member Joined: Sep 2006 Posts: 204 Shreveport, La	We have 7 differant hospitals with G3R's running on them. on tuedsay we got a call that one of our locations was in alarm. We could no longer communicate with the system thru ASA, Inads, Data module, or Sat Terminal. no port avaible on ASA and never get anything other thatn a coursor on other options. Yesterday we had another location do the same thing. Although no Alarm. usually we can busy a c-lan if its down but always could connect another way, Sat, Inads.. Our Maint contract is through Carousel and they are as stumped as we are. They cant get into systems either. The Systems are running fine. Looking at having to reboot at this point. Not really what I want to do to a system with over 1300 stations on it. Anyone had any kind of issue like this? It almost seems like Avaya has gotten into the systems and somehow just shut down communications. Thanks.

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Re: Definity G3R V-11 login issues Tom N #541076 12/07/12 08:57 AM
Joined: Sep 2005 Posts: 898 Rogers, MN USA Wellco RIP Moderator-General
Wellco RIP Moderator-General Joined: Sep 2005 Posts: 898 Rogers, MN USA	PM Sent..... ...bob... Bob Wells WellComm, Inc. "As long as nobody's dead or in jail, it can't be all that bad ! "

Re: Definity G3R V-11 login issues Tom N #541115 12/07/12 01:41 PM
Joined: Feb 2003 Posts: 353 EDWARDSVILLE, ILLINOIS dude Member
dude Member Joined: Feb 2003 Posts: 353 EDWARDSVILLE, ILLINOIS	bob will fix you up. a fault on the rmats line can cause a system alarm. perhaps you have lost dial tone on the rmats line HE SEEMS TO BE SAYING SOME KIND OF WORDS

Re: Definity G3R V-11 login issues Tom N #541212 12/10/12 10:20 AM
Joined: Sep 2006 Posts: 204 Shreveport, La Tom N OP Member
OP Tom N Member Joined: Sep 2006 Posts: 204 Shreveport, La	Reboot fixed the issue. Thanks for the help!!

Re: Definity G3R V-11 login issues Tom N #541216 12/10/12 10:30 AM
Joined: May 2002 Posts: 4,301 Likes: 7 ROSEDALE hitechcomm Moderator-Avaya, Polycom
hitechcomm Moderator-Avaya, Polycom Joined: May 2002 Posts: 4,301 Likes: 7 ROSEDALE	What did you reboot? www.iSimply1.com

Re: Definity G3R V-11 login issues Tom N #541224 12/10/12 12:05 PM
Joined: Sep 2005 Posts: 898 Rogers, MN USA Wellco RIP Moderator-General
Wellco RIP Moderator-General Joined: Sep 2005 Posts: 898 Rogers, MN USA	Kewl...like I said with corruption reload it about the only way unless you get in there and fix the issue..Glad you were able to resolve... ...bob... Bob Wells WellComm, Inc. "As long as nobody's dead or in jail, it can't be all that bad ! "

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