|
|
Joined: Apr 2009
Posts: 440
Member
|
OP
Member
Joined: Apr 2009
Posts: 440 |
XTS with pri. Customer went to Las Vegas, had telco forward to his cell phone, even though his staff was back in Pa. Telco unforward next day ok. Next day forward again to cell phone, unforward. Now the lead number in the pri has either a ring no answer or busy. Telco took lead number out of pri and forward to a DID, which rings in ok. Yes telco said they had no problem at their end ??? And i can not remove night service (604) from the phone, reset the MB the button stays lite. Tech S was no help except call telco.
Thanks again guys Gary S.
Gary Stevens
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
I am confused here...the lead number and I assume that is the main number for this customer, was a did number to begin with wasn't it?
If you did not change any programming in the system and the telco forwarded the number and now it does not work...it has to be a telco problem. What is causing it I have no idea except that the possibly the number was not pointed back to the pri circuit when it was unforwarded. It would have been better to let the xts do this...forward a phone to his cell or have the did number ring to a speed bin.....why do it the hard telco way?
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
|
|
Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
You can also remove the system from night service by going to the attendant phone and pressing the DND button or by dialing 631. That is where night service is activated by default. 604 is used by other phones and must be assigned to a button.
- Dave S. -
You can never appease your ideologue opponents.
|
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Well, Dave is on to something here...the main number may not ring anywhere when in night mode.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Apr 2009
Posts: 440
Member
|
|
OP
Member
Joined: Apr 2009
Posts: 440 |
Seems the customer accidently activated special ring on the console phone. Reprogram for day, night, special and stupid ring. Thanks again to all. Merry CHRISTmas.
Gary s.
Gary Stevens
|
|
|
|
Forums84
Topics94,291
Posts638,805
Members49,767
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (Toner, justbill),
176
guests, and
402
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
