Send a ringing call to voicemail?|Sundance Business VOIP Telephone Help

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Send a ringing call to voicemail? #543477 01/16/13 12:23 PM
Joined: Aug 2006 Posts: 21 Grand Rapids Zylatech OP Member
OP Zylatech Member Joined: Aug 2006 Posts: 21 Grand Rapids	Is there a button I can program to send a ringing call to voicemail? I have an omega 12 button display phone. Thanks. Last edited by Zylatech; 01/16/13 12:25 PM. Rich

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Re: Send a ringing call to voicemail? Zylatech #543490 01/16/13 01:53 PM
Joined: Jan 2007 Posts: 202 Atlanta, GA jab1780 Member
jab1780 Member Joined: Jan 2007 Posts: 202 Atlanta, GA	Depending on the system/software I believe the Hold Key can be programmed as a quick forward to VM. Pretty sure this is a mid level ECS feature. James Berman Business Telephone Systems 770-638-5000 Mitel - Premise and Cloud Solutions Iwatsu \| Business Telephone Systems Atlanta \|

Re: Send a ringing call to voicemail? jab1780 #543493 01/16/13 02:58 PM
Joined: Aug 2006 Posts: 21 Grand Rapids Zylatech OP Member
OP Zylatech Member Joined: Aug 2006 Posts: 21 Grand Rapids	Hey thanks for the reply. My Hold key is set up as DND and if it's on when the call comes in it certainly will send the call to VM. If it's not on and I don't want to take the call it just rings and rings. If I hit the hold button it turns on DND but still the phone continues to ring. What is ECS? Rich

Re: Send a ringing call to voicemail? Zylatech #543501 01/16/13 03:54 PM
Joined: Jan 2007 Posts: 202 Atlanta, GA jab1780 Member
jab1780 Member Joined: Jan 2007 Posts: 202 Atlanta, GA	ECS us the Iwatsu system, you could also have an APS or VS. Spoke to my lead tech, and even if you have it programmed as Quick Forward to VM, it is not something you can do on the fly, like you can with a cell phone. Sorry. James Berman Business Telephone Systems 770-638-5000 Mitel - Premise and Cloud Solutions Iwatsu \| Business Telephone Systems Atlanta \|

Re: Send a ringing call to voicemail? jab1780 #543528 01/16/13 07:44 PM
Joined: Aug 2006 Posts: 1,796 Likes: 10 Western NY JBean3329 Moderator-Iwatsu
JBean3329 Moderator-Iwatsu Joined: Aug 2006 Posts: 1,796 Likes: 10 Western NY	ECS version 8 has a voice mail divert feature- press the MSG key as the phone is ringing to send the call directly to voice mail. This feature wasn't available for the ADIX or VS. Sometimes the thoughts in my head get so bored, they go for a stroll through my mouth. This is rarely a good thing.

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