Messages going to the wrong mailbox|Sundance Business VOIP Telephone Help

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Messages going to the wrong mailbox #544130 01/23/13 04:24 PM
Joined: Nov 2007 Posts: 218 Westchester County, NY phoneguy10 OP Member
OP phoneguy10 Member Joined: Nov 2007 Posts: 218 Westchester County, NY	Have a customer, installed just 2 years, running 3.5AW software. All calls are front ended by the AA. Last week or so, customer has complained that calls for ext. 104 wind up with vm message in 107, this is not isolated to these two extensions. This is intermittent, I just called into the system 10 times, 5 via cell and 5 via land line and had a problem one time. Spoke to Vertical last week and they had us adjust a bunch of volume settings in RX gain section, has not seemed to have cured this issue. This is the first time I have had this complaint. Anyone out there have an similar experience? Thanks phoneguy1

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Re: Messages going to the wrong mailbox phoneguy10 #544136 01/23/13 05:29 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	If your voice mail is the flash based system..this is a well known problem and will require you to reinitialize the voice mail and then it will work fine for awhile anyway. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: Messages going to the wrong mailbox Derrick #544208 01/24/13 08:51 AM
Joined: Nov 2007 Posts: 218 Westchester County, NY phoneguy10 OP Member
OP phoneguy10 Member Joined: Nov 2007 Posts: 218 Westchester County, NY	OK, its the little VM card that sits in the BKSU. How do you re-initialize this VM without re-initializing the whole system? Thanks phoneguy1

Re: Messages going to the wrong mailbox phoneguy10 #544237 01/24/13 06:23 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	You do it with hypertrm and a laptop-straight thru db9 to db9 serial connection. You didn't say what the system is but it works the same with an STS or XTS. Directions are clear and are located in the system progrm/ops manual. Last edited by Derrick; 01/24/13 06:26 PM. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: Messages going to the wrong mailbox phoneguy10 #544239 01/24/13 06:58 PM
Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA	Derrick, I think he has a SBX. Gainesville Telephone Systems Jacksonville Telephone Systems

Re: Messages going to the wrong mailbox phoneguy10 #544241 01/24/13 07:20 PM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Okay, then I am really bouncing between too many threads and not keeping them straight. SBX voice mail going to wrong boxes. I think there was something posted about this earlier. There is a way to flush the voice mail, but I don't know for sure what that is. Last edited by Derrick; 01/24/13 07:21 PM. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: Messages going to the wrong mailbox phoneguy10 #544246 01/24/13 09:44 PM
Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA nfcphoneman Moderator-Vertical, Vodavi
nfcphoneman Moderator-Vertical, Vodavi Joined: Aug 2003 Posts: 5,154 Likes: 2 Gainesville, FL, USA	Have you checked loop current from the provider? Gainesville Telephone Systems Jacksonville Telephone Systems

Re: Messages going to the wrong mailbox nfcphoneman #544258 01/25/13 08:05 AM
Joined: Nov 2007 Posts: 218 Westchester County, NY phoneguy10 OP Member
OP phoneguy10 Member Joined: Nov 2007 Posts: 218 Westchester County, NY	site visit today, will check loop current, I am pretty sure this is a volume issue and the lines could be the culprit.Thanks phoneguy1

Re: Messages going to the wrong mailbox phoneguy10 #544272 01/25/13 11:36 AM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Okay, this is not messages ending up in the wrong box..this is a situation where callers end up at the wrong extension where they leave a message. Okay, I must have been having a slow day yesterday. I am a cynic when it comes to this kind of problem especially when callers use cell phones. The seven key is right below the four and lots of people have fat fingers leading to misdials but like I said I am cynical. It could very well be a tone twisting problem due to line conditions. Last edited by Derrick; 01/25/13 11:40 AM. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

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