|
|
Joined: Oct 2013
Posts: 1
Member
|
OP
Member
Joined: Oct 2013
Posts: 1 |
Allworx 6x - Incoming SIP calls go to an extension first, then transfer to the auto attendant. It works fine, the extension rings the correct amount of times then the call is transferred to the auto attendant - but the caller on the other end just hears silence unitl the auto attendant answers - no ringback tones. I tried making the extension go to a call queue, and then having that call queue go to the auto attendant - that works as well, and if I set the call queue to play prompts, the caller hears "All agents are busy, you are the 1st caller in the queue" and then it transfers to the auto attendant as expected - but when I set it to not play the prompts, and caller is supposed to hear ringback, they just hear silence. Any help is appreciated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
|
|
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
Questions:
1. What is your location and are you an end user, tech, or IT admin?
2. What is the software level of the 6x?
3. How long has the 6x been up & running? Is this a new install?
4. Are you using a virtual extension for the SIPs??
5. Is it just happening with this one extension?
6. When the call is answered by the extension--can audio be heard by both parties? Or is it "just silence" also?
7. Just curious...Why are you having the call ring the extension, then go to the AA--why not go to VM box?
Anyway---those are for starters....
|
|
|
|
|
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
|
|
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
Helloooooooooooooo!!!! ???????
|
|
|
|
Forums84
Topics94,294
Posts638,834
Members49,769
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (Yoda),
185
guests, and
349
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
