|
|
Joined: Nov 2013
Posts: 8
Member
|
OP
Member
Joined: Nov 2013
Posts: 8 |
In Electra Elite IPK II replaced failed EliteMail VMP with DSPII-U10 with InMail. Now I can't get voicemail to respond. Dialing voicemail extension 200 (or message key) displays Calling Voice Mail on the screen and ring but no answer. Any help is much appreciated.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jul 2005
Posts: 1,334
Member
|
|
Member
Joined: Jul 2005
Posts: 1,334 |
have a look at PRG 47.01.01 and make sure it's set to InMail. It defaults to VRS. If you change it you will have to reboot the system..
Also make sure you were given a InMail CF card and not a VRS one..
Last edited by paulw; 10/30/13 03:53 PM.
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
|
|
|
|
|
Joined: Nov 2013
Posts: 8
Member
|
|
OP
Member
Joined: Nov 2013
Posts: 8 |
Thank you for your reply. 47.01.01 is set to InMail. Card is 4port/8hrs InMail card.
|
|
|
|
|
Joined: Jul 2005
Posts: 1,334
Member
|
|
Member
Joined: Jul 2005
Posts: 1,334 |
The only other thing I can think of did you remove all the old EliteMail port configuration before you put in the InMail. I have seen sites here with the 8100 when a UM8000 has been changed to an InMail and the tech forgot to remove the old UM8000 ports setting from the department group.. The only way to fix this was to put the old mail in your case the EliteMail back in via PCPro and remove the port config from there and then redo the InMail again..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
|
|
|
|
|
Joined: Nov 2013
Posts: 8
Member
|
|
OP
Member
Joined: Nov 2013
Posts: 8 |
I thought about this, so I reset the CPU to factory default and started over. No luck though.
|
|
|
|
|
Joined: Sep 2004
Posts: 4,197 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,197 Likes: 2 |
Did you assign the virtual ports?
|
|
|
|
|
Joined: Nov 2013
Posts: 8
Member
|
|
OP
Member
Joined: Nov 2013
Posts: 8 |
|
|
|
|
|
Joined: Sep 2004
Posts: 4,197 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,197 Likes: 2 |
Well I am assuming this creature is like the Aspire, and in the intramail main setting there is a section "from" port where you assign the starting port and reset the system to activate them in the hardware config. The Elite series is based off the Aspire; hardware HAS to be initialized first THEN the software is an overlay.
|
|
|
|
|
Joined: Nov 2013
Posts: 8
Member
|
|
OP
Member
Joined: Nov 2013
Posts: 8 |
InMail is not visible in Sys Config screen of WebPro. I did load CPU first and cards one by one after the factory default restore. All cards showed up correctly but InMail. Not sure if it would be listed there though since its piggybacking CPU card.
|
|
|
|
|
Joined: May 2005
Posts: 1,006
Member
|
|
Member
Joined: May 2005
Posts: 1,006 |
Remember: Dial Pulse and Special!
|
|
|
|
Forums84
Topics94,305
Posts638,892
Members49,770
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
100
guests, and
27
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
