|
|
Joined: Aug 2005
Posts: 391
Member
|
OP
Member
Joined: Aug 2005
Posts: 391 |
When we call in from the outside to check messages. During the greeting we press * and the system says "thanks for calling goodbye"
Is there an easy way to get this feature tuned back on, so we can check messages from the outside
The Advance Noobie!
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Are you hitting a branch id / main greeting or a mailbox greeting??
Try hitting an 8 when it answers and see what happens.
Last edited by upstateny; 02/05/14 09:22 AM.
|
|
|
|
|
Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
|
|
Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Sounds like system is being answered by a guest/info box ?
|
|
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
Sounds like system is being answered by a guest/info box ? that is what i was thinking too ...... pressing 8 will answer that question
|
|
|
|
|
Joined: Aug 2005
Posts: 391
Member
|
|
OP
Member
Joined: Aug 2005
Posts: 391 |
When I press 8 I get thank you for calling our office is closed in observance of a holiday and sounds like a system recording
The Advance Noobie!
|
|
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
You are being answered by a mailbox ..... in order to check a message from outside you need to be at the main greeting so just press 8 to get to a greeting then retrieve messages with * and extension number.
|
|
|
|
|
Joined: Aug 2005
Posts: 391
Member
|
|
OP
Member
Joined: Aug 2005
Posts: 391 |
When I press 8 then * I get the same message "thanks for calling goodbye"
The Advance Noobie!
|
|
|
|
|
Joined: Aug 2002
Posts: 2,608
Moderator-ESI, Shoretel
|
|
Moderator-ESI, Shoretel
Joined: Aug 2002
Posts: 2,608 |
you need to press 8 and wait for the greeting to begin playing that you mentioned before ... then press star and the ext #
|
|
|
|
|
Joined: Aug 2005
Posts: 391
Member
|
|
OP
Member
Joined: Aug 2005
Posts: 391 |
That worked thanks, that's bad it doesn't ask for a password.
The Advance Noobie!
|
|
|
|
|
Joined: Sep 2005
Posts: 34
Member
|
|
Member
Joined: Sep 2005
Posts: 34 |
Are you checking the voicemail local or remotely?
|
|
|
|
Forums84
Topics94,293
Posts638,829
Members49,768
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (justbill),
134
guests, and
249
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
![[Linked Image]](https://sundance-communications.com/images/banners/nextgen154x64.jpg)