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Joined: Mar 2004
Posts: 488
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OP
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Joined: Mar 2004
Posts: 488 |
I need some help I will try to do my best to explain what the issue is I am programming a TDA 30 and a TVM 50 for an oilfield trucking company. They have a nortel MICS that I am removing They are running AA front end I programmed CS menu 1 to speak to dispatch dial 1 speak to admin dial 2 dial 1 goes to ICG 604 extention 110 and 111 are the members in the group When 110 or 111 are busy I want to paly a busy greeting and then have the VM transfer the call back to camp on 110 and 111 I talked to tech support he says that the caller has to leave a messge the VM cant transafer the call back the the extentions Oilfield guys wont leave messages they will sit on hold for an hour before hey leave a messge They want the no answer calls to over flow to an on call cell phone I tryed to have the calls go directly to ICG group remove the busy forward, but the forward no answer timer kicks in and the call forwards to the cell they dont what that in the day The big question that I have is there any way to have callers camp on or park or be in queue to ring when the user hangs up Thanks i hope the you can understand this
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Joined: Jan 2007
Posts: 2,116 Likes: 2
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Joined: Jan 2007
Posts: 2,116 Likes: 2 |
you would be better off getting a message card as well, this will queue calls and keep ringing the group as well
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Mar 2004
Posts: 488
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Joined: Mar 2004
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So a message card will work? Did my big long story make sense? Thanks for your help
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Joined: Jan 2007
Posts: 2,116 Likes: 2
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Admin
Joined: Jan 2007
Posts: 2,116 Likes: 2 |
Yes. If you put in a message card it can keep playing a message at set times until the user answers the call.
You wil have to set TVM 50 to transfer sequence fxd to stop the AA taking back the call
Last edited by OBT; 07/25/14 02:43 AM. Reason: Add info
“I have not failed. I've just found 10,000 ways that won't work.”
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Joined: Mar 2004
Posts: 488
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Joined: Mar 2004
Posts: 488 |
Thanks I turned the job back to the customer but I will know for next time
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